GUARANTEE / RETURN POLICY
  • DEFECTIVE GOODS: GUARANTEE CRITERIA

    REEF footwear is guaranteed against manufacturer’s defect (from date of purchase) for a maximum of:

    • Six months for shoes
    • Six months for sandals
    • 30 days for apparel
    • 30 days for bags

    Product covered by the REEF guarantee will be replaced at REEF’s discretion.

    • The following defects are covered by the REEF guarantee when claims are made within the guarantee time:

  • SANDALS:
    • Loose weaving on straps (new sandals only)
    • Straps/buckles pulling out (Where soles are not severely worn)
    • Delamination of layers (repairable)
    • Glue on the straps (glue rubs off of the sole - new sandals only)
    • Deformation of structure due to ferocious finned aquatic animal attack (only if unprovoked)
    • Stitching coming undone on logo (new sandals only)
    • Stitching coming undone on any part of straps (sandals)
    SHOES:
    • Sole separation from upper
    • Stitching coming undone on logo
    • Seams unstitching on upper (except when due to wear)
    • Popped or missing eyelets
    • Non-matching color between two halves of pair
    APPAREL:
    • Fraying of fabric and trims (not following wash care instructions will not fall under this warranty)
    BAGS:
    • fraying/ripping of fabric/materials under normal use
    WHAT'S NOT COVERED:

    The following are NOT covered by the REEF guarantee nor are the above covered when any of the following are prevalent:

    • Fraying of straps/shoe uppers due to use/abuse
    • Deterioration as a result of water abuse
    • Sole wearing out or worn through
    • Alien abduction beam causes colors to fade
    • Skateboard/bicycle abuse
    • Cuts, scratches, burns, etc.
    • Shrinkage from overexposure to extreme heat
    • Damage caused by negligence, misuse or alteration of products
    • Damage caused by wetting non-waterproof products

    Any problem not listed above will be evaluated on an individual basis by REEF.

    If your Reef Product has any of the above defects, and you fall within the warranty timeline, please return your sandals, with Proof of Purchase, to the store you originally purchased them at. If you are not able to do so, Please contact REEF Customer Service Directly at 1-888-481-4049 for assistance.